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Free Global Delivery & Discreet Packaging

Doll requires 1-2 weeks processing time + 1-2 weeks for shipping = 2-4 weeks total delivery time (estimated). In case of holidays or force majeure, there might be delays in production or delivery.

Free shipping : USA, Canada, Australia, New Zealand, United Kingdom, Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia (local name: Hrvatska), Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia (Slovak Republic), Monaco, Korea, Japan, Singapore, Malaysia, Vietnam, Thailand,  Philippines, Taiwan, Indonesia, South Africa, Cambodia, Burma, Russian Federation, Kazakhstan, Kyrgyzstan, Belarus

Note: Customs fees might be charged by some countries, depending on the regulations of the destination country/region. The amount is often around $120-$200 or more. Buyer is responsible for import taxes and fees.

Order Confirmation, Modification, and Cancellation

An order confirmation email will be sent to you after the order is placed. At the same time, the customized production begins. As this is a custom product created just for you, your order may not be cancelled for any reason, SALE IS FINAL. If the order needs to be modified, please contact us within 24 hours after placing the order. We will check whether it is possible to make changes and reply to you as soon as possible. Additional fees may be charged for changes.

Normally you can expect around 2-4 weeks to get the package after you order. The total time might vary with different destinations and the actual transportation conditions. In case of holidays or force majeure, there might be delays in production or delivery.

Damages and Returns

RSLD only sells high-quality sex dolls, and every doll has to go through strict quality inspection before it is shipped. Given that sex dolls are custom-made products and involve concerns such as hygiene and health, please note that we do not support returns or exchanges, which is a common practice in the sex doll industry. 

If the package has obvious signs of damage or the doll is damaged in the shipping process, please refuse to sign for the package and make a complaint against the courier. Meanwhile, you can email us the relevant situation.

If there is any fault in the product, please email us photos or videos within 48 hours of arrival. We will identify the problem and find a solution. If the fault is confirmed to have been caused during production, we will negotiate with the factory for a solution.

Customer Service

RSLD works for the creation of beauty and the realization of your sweet dream. Your valuable opinions and suggestions are the best motivation to support our continuous progress. Please feel free to contact us: cs@realsexlovedoll.com.